You Can’t Please Everyone

November 9, 2009

One of the real challenges of being a manager is maintaining your focus when you have to make an unpopular decision that adversely impacts company employees (perhaps some of your own team).  Today’s real-world examples might be layoffs, a reduction in benefits, or a wage freeze.  Loyalties are questioned, friendships are lost, and you start questioning your effectiveness as a manager.  If you were not anticipating moments like these when you agreed to become a manager, then you went into it wearing rose-colored glasses.

That fine balance between feelings and numbers is one that will keep you awake at nights, and there are instances when each side of the spectrum should receive more consideration.  If you make your decision to reduce your workforce, please ensure that you have based it strictly upon business needs–not on any personal relationships you have.  If you have a way to make the numbers work to the benefit of the organization, and you can keep all the employees, of course that’s a no-brainer.

When employees are laid off, the impact can be so devastating and your sound business rationalization to them won’t soothe their wounds.  Your best option is to handle the situation as professionally as possible, allowing the employee(s) the opportunity to maintain dignity.  One of these employees may have been a close friend for a number of years, and this action may in fact drastically alter your relationship in the future.  Unfortunately, this is the bitter side of your job.  You already knew about the sweet side–money, prestige, and perks.  Coming to the realization that you’re not going to be able to make everyone happy all the time is a rude awakening to some new managers.

Always remember that as a manager, your loyalty remains with your employer–so long as you can bend but not break.

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